The Walla-crew is hard at work all across the Northwest! You may ask yourself, “what’s it like to work at the world’s best furniture store?” Well, we’re here to answer that undying question that keeps you up at night! It’s the best. The growth potential, the family-like work culture, the endless support from all team members, all add to an all-around awesome work environment.
We’ve told the story of how Wallaroo’s came to be, but we’ve neglected to explain the job positions, and roles each of us play to successfully run an multi-state furniture business. This is not a one-man job– in fact, that would be physically impossible to operate at the level we do without the amazing team of people we have on the frontlines, as well as behind the scenes. To break it down a bit easier, let’s focus on four main segments of Wallaroo’s company. We have the marketing team, the sales team, the delivery team, and the back-end production team.
The marketing team consists of six primary members. We have our badass boss lady, Bailee. Our Director of Marketing, Taylor. Tiffany and Izzy, our two social media coordinators and content extraordinaires. Alicia, our amazing photographer, and Wes, our killer videographer! We are growing our in-house marketing team because we like to keep it real and give our customers a really personal experience. The marketing team started off at the beginning of 2020 with Taylor, and has grown to what it is now in just over a year! Over the past year, we’ve been working on the development of the website, growing our social media presence, publishing a bi-monthly blog and newsletter, and so much more! We love getting the opportunity to bring you gorgeous photos, awesome videos, entertaining content, and information about Wallaroo’s products! Stay tuned for so much more from the marketing team!
Next up we have our super-duper sales team! Each of our stores are staffed with amazing folks that work tirelessly to assist customers on a daily basis. Between our six stores (and three more on the way!) We have a great group of dedicated team members that are always striving to offer unbeatable customer service. From being available via text, DM, and answering phone calls to keeping our showroom floors looking beautiful and helping customers find the perfect sofa, our sales staff does it all! They are the face of Wallaroo’s, the smiles you see when you walk into the store, and the group that keeps Wallaroo’s going! This team is a vital part of the company, and the rest of us couldn’t do what we do without them!
Did you know that Wallaroo’s has the best delivery team in the whole world? Yep, it’s true, we do! We are incredibly lucky to have this amazing group of people the ensure the seamless delivery of our precious cargo! It’s important to us and that our customers have a positive experience from beginning to end when shopping at Wallaroo’s. Our delivery team does just that! One of the most difficult parts of buying new furniture for people is often figuring out how they are going to get it home and into their house. We offer delivery services as well as set-up and haul-away. Our team can help you get your old furniture out of the way and get your new stuff set up and ready to go for you! Next time you’re in any of our six stores, be sure to ask about delivery services!
Lastly, we have our upper-level production team! Nathan started Wallaroo’s just as a weekend side-gig for him back in college. Now, six years and dozens of employees later it has grown into a full-service, high producing multi-state company! Nathan and Bailee are Wallaroo’s owners, and they work tirelessly to connect with overseas manufacturers to make our products. They cultivate these relationships with manufacturers so that Wallaroo’s can continue operating the unique business model we have. Other furniture stores work through retailers. Retailers buy furniture from manufacturers and sell it to furniture stores after marking up the prices. At Wallaroo’s, we cut out the middleman and buy direct from the manufacturers. This allows us to keep prices low, customize our products, and offer amazing high-quality pieces. Nathan and Bailee design and pick out upholstery, color, and materials for each piece of furniture. Our manufacturers then make and ship containers full of products to our warehouses. Having our own warehouses are another way we can keep prices down, we don’t have to pay for storage space.
Each of these different teams of people have very different responsibilities, but we are all working towards one goal; to offer the best service and most valuable shopping experience to our customers. Wallaroo’s is growing at a fast pace, and we have such big dreams for what this company could someday look like. We absolutely could not do what we do without supportive and loyal customers. At the end of the day, it’s you that makes the biggest difference.