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Warranty Information

WALLAROO'S AND OVERSTOCKED LIMITED WARRANTIES

 

            LIMITED WARRANTIES ARE NON-TRANSFERABLE. THE FOLLOWING LIMITED WARRANTIES ARE GIVEN TO THE ORIGINAL RETAIL PURCHASER OF MANUFACTURED BY OVERSTOCKED MATTRESSES AND FURNITURE OR WALLAROO'S PRODUCTS ONLY. 

FRAMES USED IN UPHOLSTERED AND LEATHER PRODUCTS

5 YEAR LIMITED WARRANTY

A 5 YEAR LIMITED WARRANTY APPLIES TO ALL FRAMES USED IN SOFAS, COUCHES, LOVE SEATS, UPHOLSTERED CHAIRS, OTTOMANS, SECTIONALS, AND SLEEPERS. OVERSTOCKED MATTRESSES AND FURNITURE WARRANTS THESE COMPONENTS TO YOU, THE ORIGINAL RETAIL PURCHASER, TO BE FREE FROM MATERIAL MANUFACTURING DEFECTS. OVERSTOCKED MATTRESSES AND FURNITURE WILL PAY, WITHIN ONE YEAR FROM THE DATE OF PURCHASE, REASONABLE AND CUSTOMARY LABOR RATES TO REPAIR OR REPLACE THE DEFECTIVE PARTS AND SHIPPING COSTS FROM THE RETAILER TO AND FROM OVERSTOCKED MATTRESSES AND FURNITURE, OR A REPAIR CENTER DESIGNATED BY OVERSTOCKED MATTRESSES AND FURNITURE, AT NO CHARGE TO THE ORIGINAL RETAIL PURCHASER. AFTER ONE YEAR FROM THE DATE OF PURCHASE, THE FRAME WARRANTY COVERS REPLACEMENT PARTS ONLY, AND THE ORIGINAL RETAIL PURCHASER WILL BE RESPONSIBLE FOR LABOR, PACKING, AND ALL SHIPPING AND TRANSPORTATION COSTS. THE 5 YEAR LIMITED WARRANTY DOES NOT COVER DAMAGE FROM MISUSE, OR IMPROPER CARE BY THE RETAIL PURCHASER.

SPRINGS

5 YEAR LIMITED WARRANTY

THE METAL SPRING SYSTEMS ARE SINUOUS, WIRE SEAT SPRINGS, AND, WHERE APPLICABLE, BACK SPRINGS, AND ARE SECURED BY HEAVY GAUGE TIE WIRES CLIPPED AT ALL INTERSECTIONS. OVERSTOCKED MATTRESSES AND FURNITURE WARRANTS THESE SYSTEMS TO YOU, THE ORIGINAL RETAIL PURCHASER, FOR FIVE YEARS FROM THE DATE OF PURCHASE, AGAINST SPRING BREAKAGE CAUSED BY METAL FATIGUE OR SPRING CLIPS PULLING LOOSE FROM THE FRAME. OVERSTOCKED MATTRESSES AND FURNITURE WILL PAY, WITHIN ONE YEAR FROM THE DATE OF PURCHASE, REASONABLE AND CUSTOMARY LABOR RATES TO REPAIR OR REPLACE THE DEFECTIVE PARTS AND SHIPPING COSTS FROM THE RETAILER TO AND FROM OVERSTOCKED MATTRESSES AND FURNITURE, OR A REPAIR CENTER DESIGNATED BY THE OVERSTOCKED MATTRESSES AND FURNITURE, AT NO CHARGE TO THE ORIGINAL RETAIL PURCHASER. AFTER ONE YEAR FROM THE DATE OF PURCHASE, THE SPRING WARRANTY COVERS REPLACEMENT PARTS ONLY, AND THE ORIGINAL RETAIL PURCHASER WILL BE RESPONSIBLE FOR LABOR, PACKING, AND ALL SHIPPING AND TRANSPORTATION COSTS.

RECLINER MECHANISM

1 YEAR LIMITED WARRANTY

OVERSTOCKED MATTRESSES AND FURNITURE WARRANTS TO YOU, THE ORIGINAL RETAIL PURCHASER, ALL MECHANISMS USED IN RECLINERS FOR ONE YEAR FROM THE DATE OF PURCHASE, TO BE FREE FROM MATERIAL MANUFACTURING DEFECTS. THE MECHANISM DOES NOT INCLUDE WEAR ON POWER PACKS AND MOTORS. OVERSTOCKED MATTRESSES AND FURNITURE WILL PAY, WITHIN ONE YEAR FROM THE DATE OF PURCHASE, REASONABLE AND CUSTOMARY LABOR RATES TO REPAIR OR REPLACE THE DEFECTIVE PARTS AND SHIPPING COSTS FROM THE RETAILER TO AND FROM OVERSTOCKED MATTRESSES AND FURNITURE, OR A REPAIR CENTER DESIGNATED BY THE OVERSTOCKED MATTRESSES AND FURNITURE, AT NO CHARGE TO THE ORIGINAL RETAIL PURCHASER. AFTER ONE YEAR FROM THE DATE OF PURCHASE, THE RECLINER MECHANISM WARRANTY COVERS REPLACEMENT PARTS ONLY, AND THE ORIGINAL RETAIL PURCHASER WILL BE RESPONSIBLE FOR LABOR, PACKING, AND ALL SHIPPING AND TRANSPORTATION COSTS.

CUSHIONING

6 MONTH LIMITED WARRANTY

ALL SEAT CUSHION CORES WILL SOFTEN WITH NORMAL USE AND WILL CONFORM TO THE SHAPE OF THE USER. THIS SHALL BE CONSIDERED NORMAL WEAR, AND SHALL NOT BE CONSIDERED A LOSS OF RESILIENCY OR A MATERIAL MANUFACTURING DEFECT. WITHIN 6 MONTHS FROM THE DATE OF PURCHASE, OVERSTOCKED MATTRESSES AND FURNITURE WILL REPLACE, FOR THE ORIGINAL RETAIL PURCHASER ONLY, A CUSHION CORE IN AN UNATTACHED (LOOSE) SEAT CUSHION (AN “UNATTACHED CUSHION”) THAT HAS MATERIAL MANUFACTURING DEFECTS. OVERSTOCKED MATTRESSES AND FURNITURE, WITHIN 6 MONTHS FROM THE DATE OF PURCHASE, WILL REPAIR OR REPLACE, AT ITS OPTION, FOR THE ORIGINAL RETAIL PURCHASER ONLY, A CUSHION CORE, IN AN ATTACHED CUSHION, WHICH HAS MATERIAL MANUFACTURING DEFECTS. WITH RESPECT TO AN ATTACHED CUSHION, OVERSTOCKED MATTRESSES AND FURNITURE WILL PAY, WITHIN 6 MONTHS FROM THE DATE OF PURCHASE, REASONABLE AND CUSTOMARY LABOR RATES TO REPAIR OR REPLACE THE DEFECTIVE PARTS AND SHIPPING COSTS FROM THE RETAILER TO AND FROM OVERSTOCKED MATTRESSES AND FURNITURE, OR A REPAIR CENTER DESIGNATED BY THE OVERSTOCKED MATTRESSES AND FURNITURE, AT NO CHARGE TO THE ORIGINAL RETAIL PURCHASER.

LEATHER

1 YEAR LIMITED WARRANTY

OVERSTOCKED MATTRESSES AND FURNITURE WARRANTS TO YOU, THE ORIGINAL RETAIL PURCHASER, FOR A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE, ALL LEATHER TO BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP, SEAM SLIPPAGE, CRACKING, AND DYE TRANSFERS. LEATHER IS A NATURAL PRODUCT, AND, AS SUCH, EACH HIDE WILL REFLECT ITS OWN INDIVIDUALITY. SOME VARIATIONS OF SHADE AND TONE ARE TO BE EXPECTED AS ARE THE NICKS, SCRATCHES, AND WRINKLES THAT ONLY OCCUR IN GENUINE LEATHER; THESE CHARACTERISTICS ARE IN NO WAY TO BE CONSIDERED A DEFECT. OVERSTOCKED MATTRESSES AND FURNITURE WILL PAY, WITHIN ONE YEAR FROM THE DATE OF PURCHASE, REASONABLE AND CUSTOMARY LABOR RATES TO REPAIR OR REPLACE THE DEFECTIVE PARTS AND SHIPPING COSTS FROM THE RETAILER TO AND FROM OVERSTOCKED MATTRESSES AND FURNITURE, OR A REPAIR CENTER DESIGNATED BY OVERSTOCKED MATTRESSES AND FURNITURE, AT NO CHARGE TO THE ORIGINAL RETAIL PURCHASER.

UPHOLSTERED FABRIC

1 YEAR LIMITED WARRANTY

OVERSTOCKED MATTRESSES AND FURNITURE WARRANTS TO YOU, THE ORIGINAL RETAIL PURCHASER, FOR A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE, ALL UPHOLSTERED FABRICS AGAINST SEAM SLIPPAGE, FRAYING, AND DYE TRANSFERS. THIS WARRANTY DOES NOT COVER TEARS, FLATTENING OF NAP, PILLING, FADING, OR SHRINKING AND IS NOT VALID WHEN HEAVY SOILING OR ABUSE IS EVIDENT. THIS WARRANTY ALSO DOES NOT COVER PROTECTIVE FINISHES, VELVETS, VELVET TYPES, AND ORLON, SINCE BY THEIR VERY NATURE, THESE FABRICS ARE OF SOFT TEXTURE AND WILL CRUSH, SHADE AND MARK MORE READILY THAN MOST FABRICS; THESE CHARACTERISTICS ARE IN NO WAY TO BE CONSIDERED A DEFECT. OVERSTOCKED MATTRESSES AND FURNITURE WILL PAY, WITHIN ONE YEAR FROM THE DATE OF PURCHASE, REASONABLE AND CUSTOMARY LABOR RATES TO REPAIR OR REPLACE THE DEFECTIVE PARTS AND SHIPPING COSTS FROM THE RETAILER TO AND FROM OVERSTOCKED MATTRESSES AND FURNITURE, OR A REPAIR CENTER DESIGNATED BY OVERSTOCKED MATTRESSES AND FURNITURE, AT NO CHARGE TO THE ORIGINAL RETAIL PURCHASER.

LIMITATIONS AND EXCEPTIONS

REMEDY

UNDER THESE LIMITED WARRANTIES, THE SOLE LIABILITY OF OVERSTOCKED MATTRESSES AND FURNITURE IS LIMITED TO REPAIR, OR AT ITS OPTION, REPLACEMENT. OVERSTOCKED MATTRESSES AND FURNITURE WILL PAY, WITHIN ONE YEAR FROM THE DATE OF PURCHASE, REASONABLE AND CUSTOMARY LABOR RATES TO REPAIR OR REPLACE THE DEFECTIVE PARTS AND SHIPPING COSTS FROM THE RETAILER TO AND FROM OVERSTOCKED MATTRESSES AND FURNITURE, AT NO CHARGE TO THE ORIGINAL RETAIL PURCHASER. AFTER ONE YEAR FROM THE DATE OF PURCHASE, THE ORIGINAL RETAIL PURCHASER WILL BE RESPONSIBLE FOR LABOR, PACKING, AND ALL SHIPPING AND TRANSPORTATION COSTS.

ALL PRODUCTS

THESE LIMITED WARRANTIES PROVIDE COVERAGE TO THE ORIGINAL RETAIL PURCHASER AND DO NOT APPLY TO RENTED, BUSINESS, COMMERCIAL, INSTITUTIONAL, OR OTHER NON-RESIDENTIAL USES. THESE LIMITED WARRANTIES DO NOT APPLY TO (I) MERCHANDISE THAT WAS, AT ANY TIME, USED AS A FLOOR SAMPLE OR DISPLAY MODEL, (II) ANY MERCHANDISE PURCHASED “AS IS” OR SECOND-HAND, (III) ANY MERCHANDISE PURCHASED AT A DISTRESS SALE OR A GOING-OUT-OF BUSINESS SALE, OR (IV) ANY MERCHANDISE THAT IS NOT MANUFACTURED BY OVERSTOCKED MATTRESSES AND FURNITURE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, COVER ONLY NORMAL HOUSEHOLD USAGE. NO WARRANTY, EXPRESS OR IMPLIED, APPLIES TO ANY CONDITION RESULTING FROM MISUSE, ABUSE, DELIVERY OR TRANSPORTATION DAMAGE, NOR ANY CONDITION RESULTING FROM INCORRECT OR INADEQUATE MAINTENANCE, CLEANING OR CARE. WARRANTY IS NULL AND VOID IF FURNITURE HAS BEEN MOVED FROM ORIGINAL POINT OF DELIVERY TO CONSUMER.

CHEMICAL TREATMENTS

THESE LIMITED WARRANTIES DO NOT COVER DAMAGES OR DEFECTS CAUSED BY USE OF CHEMICAL TREATMENTS OR PROTECTIVE COATINGS ON THE FINISH, LEATHER, OR UPHOLSTERED FABRIC BY THE RETAILER OR THE ORIGINAL RETAIL PURCHASER, AND ANY SUCH CHEMICAL TREATMENTS OR PROTECTIVE COATINGS VOIDS ALL WARRANTIES OF OVERSTOCKED MATTRESSES AND FURNITURE



LEATHER, UPHOLSTERED FABRIC AND FINISHES

THE LIMITED WARRANTIES ON “LEATHER” AND “UPHOLSTERED FABRIC” DO NOT COVER (I) DAMAGES RESULTING FROM EXCESSIVE SOILING, IMPROPER OR UNAPPROVED CLEANING METHODS, (II) FADING OR OTHER DAMAGES RESULTING FROM EXPOSURE TO SUNLIGHT, (III) DAMAGES RESULTING FROM HOUSEHOLD HUMIDITY, OR (IV) DAMAGES RESULTING FROM ANY LIQUID, INCLUDING BUT NOT LIMITED TO ALCOHOL AND WATER. CAUTION: ANY USE OF IMPROPER OR UNAPPROVED CLEANING METHODS VOIDS ALL WARRANTIES OF OVERSTOCKED MATTRESSES AND FURNITURE

MODIFICATIONS TO PRODUCTS

THESE LIMITED WARRANTIES DO NOT APPLY TO ANY PRODUCTS THAT HAVE BEEN ALTERED BY ANY PERSON, DEALER, OR COMPANY WITHOUT THE EXPRESS WRITTEN AUTHORIZATION OF OVERSTOCKED MATTRESSES AND FURNITURE

IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED TO THE FOLLOWING DURATIONS:

FRAMES 5 YEARS

SPRINGS 5 YEARS

RECLINER MECHANISMS 1 YEAR

LEATHER 1 YEAR

UPHOLSTERED FABRIC 1 YEAR
CUSHIONING 6 MONTHS

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

DISCLAIMER

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF OVERSTOCKED MATTRESSES AND FURNITURE WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF OVERSTOCKED MATTRESSES AND FURNITURE OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. OVERSTOCKED MATTRESSES AND FURNITURE SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.

IN NO EVENT SHALL OVERSTOCKED MATTRESSES AND FURNITURE BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL OVERSTOCKED MATTRESSES AND FURNITURE RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

REMEDY AND CLAIM PROCEDURE

REMEDY

UNDER THESE LIMITED WARRANTIES, OVERSTOCKED MATTRESSES AND FURNITURE EXCLUSIVE OBLIGATION DURING THE APPLICABLE WARRANTY PERIOD IS TO REPAIR OR REPLACE, AT ITS OPTION, ANY PART OR PARTS FOUND, UPON EXAMINATION BY AN AUTHORIZED MANUFACTURER’S REPRESENTATIVE OF OVERSTOCKED MATTRESSES AND FURNITURE, TO CONTAIN A MATERIAL MANUFACTURING DEFECT. FOR ALL PRODUCTS SOLD WITH WARRANTY, OVERSTOCKED MATTRESSES AND FURNITURE WILL PAY, WITHIN ONE YEAR FROM THE DATE OF PURCHASE BY THE ORIGINAL RETAIL PURCHASER, REASONABLE AND CUSTOMARY LABOR RATES TO REPAIR OR REPLACE THE DEFECTIVE PARTS AND SHIPPING COSTS FROM THE RETAILER TO AND FROM OVERSTOCKED MATTRESSES AND FURNITURE, OR A REPAIR CENTER DESIGNATED BY OVERSTOCKED MATTRESSES AND FURNITURE, AT NO CHARGE TO THE ORIGINAL RETAIL PURCHASER. AFTER ONE YEAR FROM THE DATE OF PURCHASE, THE ORIGINAL RETAIL PURCHASER WILL BE RESPONSIBLE FOR LABOR, PACKING, AND ALL SHIPPING AND TRANSPORTATION COSTS.

IF WITHIN THE WARRANTY PERIOD, IDENTICAL MATERIALS ARE UNAVAILABLE AT THE TIME OF REPAIR OR REPLACEMENT, OVERSTOCKED MATTRESSES AND FURNITURE RESERVES THE RIGHT TO SUBSTITUTE MATERIALS OF EQUAL OR BETTER QUALITY. REPLACEMENT FABRICS MAY VARY IN COLOR FROM THE ORIGINAL DUE TO DYE LOT DIFFERENCES.

ANY ITEM REPAIRED OR REPLACED UNDER THESE LIMITED WARRANTIES WILL BE COVERED BY THE LIMITED WARRANTIES FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD ONLY.

CLAIM PROCEDURE

IF A PROBLEM SHOULD ARISE WHICH YOU FEEL IS COVERED BY OUR LIMITED WARRANTIES, CONTACT THE OVERSTOCKED MATTRESSES AND FURNITURE RETAILER FROM WHOM YOU PURCHASED YOUR FURNITURE. THE ORIGINAL RECEIPT AND PRODUCT DESCRIPTION ARE NECESSARY FOR THE FULFILLMENT OF THE WARRANTY. PLEASE MAKE SURE ANY CLAIM FOR WARRANTY SERVICE IS ACCOMPANIED BY THE NECESSARY INFORMATION TO SATISFY THE WARRANTY REQUIREMENTS. IF NECESSARY, THE RETAILER WILL CONTACT OVERSTOCKED MATTRESSES AND FURNITURE MANAGEMENT TO ESTABLISH SERVICE. IF THE PROBLEM CAN BE EASILY CORRECTED, OVERSTOCKED MATTRESSES AND FURNITURE MANAGEMENT WILL AUTHORIZE THE RETAILER TO MAKE THOSE REPAIRS. OVERSTOCKED MATTRESSES AND FURNITURE RESERVES THE RIGHT TO REQUIRE DEFECTIVE PARTS BE RETURNED UPON REQUEST.

OVERSTOCKED MATTRESSES AND FURNITURE IS NOT RESPONSIBLE FOR SCHEDULING OR THE COST OF TRANSPORTING YOUR FURNITURE FROM YOUR HOME TO THE RETAILER OR FROM THE RETAILER TO YOUR HOME. YOU MUST MAKE THOSE ARRANGEMENTS WITH THE RETAILER. IF YOU OR THE RETAILER HAVE MOVED AND YOU NEED SERVICE, CONTACT OVERSTOCKED MATTRESSES AND FURNITURE BY EMAIL OR CALL THE ORIGINAL RETAIL LOCATION. EMAIL FOR WARRANTY CLAIMS:      

SPOKANEOVERSTOCK@GMAIL.COM

CAUTION

MOTION FURNITURE (RECLINERS, SLEEPER SOFA, ETC.) HAS MANY MOVING PARTS. CAUTION MUST BE USED IN OPERATION (OPENING, CLOSING, ETC.). CHILDREN SHOULD NOT BE ALLOWED TO PLAY ON OR OPERATE MOTION FURNITURE. ALWAYS LEAVE RECLINERS IN AN UPRIGHT AND CLOSED POSITION AND KEEP HANDS AND FEET CLEAR OF MECHANISM. ONLY THE OCCUPANT SHOULD OPERATE IT.






©2017, OVERSTOCKED MATTRESSES AND FURNITURE | SPOKANE, WASHINGTON | ALL RIGHTS RESERVED.

 

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